What Customers Should Know

  • Chilly Warning (Diagnosing a Noise in Cold Vehicle)
    When the weather gets colder, sometimes the noises your vehicle makes will change.  For example, you may notice a whining sound when you get going in the morning.  It may go away when the ve...
    Published on: Jan 05, 2020
  • Rear Window—Not the Movie! (Why Some Rear Windows Don't Go All the Way Down)
    Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some ...
    Published on: Jan 12, 2020
  • Visibility Disaster! (Windshield Washer Pump Replacement)
    Let's say you live in a cold climate where the snowy, icy weather challenges you to clear the salt and debris tossed up on your windshield.  You push your windshield washer switch expecting a goo...
    Published on: Feb 16, 2020
  • Low Power Mystery (Ignition Coil Service)
    It's no fun when your vehicle just doesn't run the way it used to.   You may notice (especially in cold weather) the engine won't start easily or when it does start, it doesn't run smoothly....
    Published on: Mar 22, 2020
  • Clean Slate (Protecting Vehicle's Finish)
    Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Man...
    Published on: Mar 29, 2020
  • How Much Does It Cost? (Variations in Vehicle Repair Costs)
    Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs ...
    Published on: Aug 02, 2020
  • I Had No Idea! (Four Things You Didn't Know About Vehicles)
    Bet you didn't know: Some of the earliest rearview mirrors were marketed as "Cop Spotters" so drivers would know when police were following them. Who wants a ticket, anyway? According to eBay Motors,...
    Published on: Aug 16, 2020
  • That Vexing Vapor Venting (Vapor Coming out of Vents)
    You may have noticed sometimes on a hot and humid day, vapor will come out of your vehicle's vents when you have the air conditioning on.  Is that something to be concerned about? Well, it depend...
    Published on: Aug 30, 2020
  • Stuck! (Vehicle Door Issues)
    This may have happened to you.  You drive somewhere and get out of your vehicle only to try closing the door and it just won't stay closed!  What a helpless feeling.  You can't lock it;...
    Published on: Sep 13, 2020
  • The Right Stuff (Choosing Replacement Parts)
    Let's face it.  Vehicles are complicated machines, each having thousands of parts.  And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need ...
    Published on: Sep 20, 2020
  • Power Failure (Broken Power Seat)
    Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconven...
    Published on: Sep 27, 2020
  • Do you have a Clue (Get the Most Out of a Service Visit)
    When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You...
    Published on: Oct 11, 2020
  • Something to Latch On To (Hood Latch Safety)
    The other day, a driver was trying to open his vehicle's hood so he could add some windshield washer fluid.  But when he pulled the hood release inside the car, nothing happened.  Usually, ...
    Published on: Oct 18, 2020
  • If You Drive Like a Maniac (Aggressive Driving is Bad for a Vehicle)
    When someone mentions driving like a maniac, they're not talking about you, surely? Besides the safety issues of aggressive driving, you should know that your vehicle will last a lot longer if you'll ...
    Published on: Oct 25, 2020
  • A Real "Pane" (Window Maintenance and Repair)
    It's pretty frustrating when your driver's window won't work.  You can't get your food at the drive-thru without opening the door, have a tough time using the ATM from your vehicle, can't have th...
    Published on: Nov 01, 2020
  • The Key Won't Turn! (Ignition Problems)
    You've just arrived at the store shopping and you're ready to head home.  You put your key in the ignition and… oh, no! The ignition won't turn! What do you do now? Don't panic.  The...
    Published on: Nov 15, 2020
  • Going (Lug) Nuts (Lug Nut Replacement)
    Here's a part of your vehicle you probably don't think about much: lug nuts.  They're what fasten your wheels onto your axles.  Pretty important, right? In order to take the wheels off your ...
    Published on: Nov 22, 2020
  • Weather Station on Wheels (Vehicle Sensor Maintenance)
    You probably never thought about it, but your vehicle is like a rolling weather station.  It can check the outside temperature, let you know when the roads are slippery and help you deal with rai...
    Published on: Dec 13, 2020
  • Slippery When Wet (Driving on Wet Leaves)
    When the leaves fall, you might take a sightseeing trip to see them at peak color.  Or you may simply live in a spot where there are a lot of trees.  When those leaves get wet, you'd be surp...
    Published on: Dec 27, 2020
  • The Best Book that's Not a Best-Seller
    Sometimes the movie is better than the book, sometimes it's the other way around.  But when it comes to your vehicle, the best book of all is the owner's manual. The plot is simple: Owner wants l...
    Published on: Jan 01, 2021